Refund and Returns Policy for StationaryMe
Last Updated: August 19, 2026
At StationaryMe, we specialize exclusively in digital products, including downloadable eBooks, digitized manuscripts, historical archives, and curated bundle collections (delivered in PDF, EPUB, and ZIP formats).
Because digital goods are delivered instantly upon purchase and cannot be physically returned or revoked, our refund and returns policy is structured as follows:
1. General Policy: All Sales Are Final
Due to the immediate digital delivery and non-tangible nature of our products:
- All purchases, individual eBook orders, and bundle collections made on stationaryme.com are non-refundable and non-returnable once the download link or file access has been granted.
- By completing your purchase at checkout, you explicitly acknowledge and agree that your right of withdrawal/cancellation expires immediately upon access or initiation of the digital download.
2. Eligible Exceptions for Refunds or Replacements
We stand behind the quality and accessibility of our digital archive. We will review and honor refund or replacement requests strictly under the following limited circumstances:
- Duplicate Charges / Accidental Multi-Purchases: If you were accidentally billed multiple times for the exact same title/bundle within a 24-hour window, we will gladly refund the duplicate transaction(s).
- Corrupted or Inaccessible Files: If a downloaded file is corrupted, unreadable, or missing pages, and our support team is unable to provide a working replacement file or format within 48 hours of notification.
- Mismatched Product Delivery: If the digital file delivered differs completely from the item ordered and described on the product page.
3. Non-Refundable Situations
Refunds will not be granted for:
- Change of mind, personal reading preference, or loss of interest after downloading.
- Inability to open files due to a lack of compatible third-party software (e.g., standard PDF readers, EPUB apps, or ZIP extraction tools) on your personal device.
- Accidental purchases where the file has already been downloaded or accessed.
- Promotional discounts not applied at checkout prior to payment completion.
4. Assistance & File Support
If you experience technical issues downloading your files, losing access to a link, or opening a specific format on your e-reader (Kindle, Apple Books, Kobo, Android, or PC):
- Do not hesitate to reach out. We will resend fresh download links or assist in converting files to ensure you can access your purchased titles.
5. How to Request Support or a Review
To submit an inquiry regarding a billing discrepancy or corrupted file:
- Email: admin@stationaryme.com
- Information Needed: Your Order ID, the email address used at checkout, and a brief description (or screenshot) of the technical issue.
- Review Timeframe: Requests must be submitted within 7 days of the original transaction date. Approved refunds will be processed back to the original payment method within 5–10 business days.